Sue Pan

Computer Scientist, Digital Services and Solutions Branch Chief (Code 4 Supervisor)

  • Current Role

    Current Role

    As the branch chief for the Digital Services and Solutions Branch, I focus on developing and implementing secure and cost-effective IT solutions and processes to help improve and optimize IT operational efficiency, productivity, and alignment with NCI’s scientific and administrative needs. I oversee IT engineering service strategies, processes, continual evaluation and improvement, and manage system/infrastructure and software engineering service offerings to NCI staff. I also serve as the federal system owner for NCI’s ServiceNow platform and NCI’s Amazon Web Services (AWS) General Support System, as well as the process owner for Configuration Management and Knowledge Management in the IT service management lifecycle.

  • Background



    • M.S., Computer Science, Johns Hopkins University
    • M.S., Electrical Engineering, Cornell University
    • B.S., Electrical Engineering, University of Virginia

    Previous Work

    • IT Manager, SAIC-Frederick
    • Principal Software Systems Engineer and Senior Technical Lead, SAIC
    • Senior Software Engineer, Celera Genomics
    • Computer Engineer, Computational Biosciences and Engineering Laboratory, Center for Information Technology (CIT), NIH

    Recent Awards

    • 2021 NCI Director’s Award, for work with the COVID-19 Exposure Notification System Team
    • 2020 NCI Director’s Award, for work with the CTEP Implementation Team
    • 2017 NIH Director’s Award (group award in collaboration with NCI's Clinical Trials Search Team)
  • My Team