Application Support
NCI CBIIT Application Support can assist those of you in the cancer research community by addressing questions and issues with CBIIT informatics, information technology (IT) applications, and resources. Examples of the tools, applications, and software supported by NCI CBIIT Application Support include but are not limited to:
- Cancer Data Standards Registry and Repository (caDSR),
- Medidata Rave,
- NCI’s Okta instance,
- NCI’s Wiki (Confluence) instance, and
- NCI’s Project Tracker (Jira) instance.
The Application Support team can help you:
- understand how to use a tool or resource or find others who can help.
- obtain information and/or training for using applications.
- track and troubleshoot issues.
- solve password and identity access issues.
- document and triage application defects and enhancement requests.
Support Process
Once you’ve contacted CBIIT Application Support, we will either resolve the issue or create a ticket on your behalf so we can ensure resolution.
Contact Application Support
Email: NCIAppSupport@nih.gov
Application Support Telephone: (240) 276-5541 or toll free: (888) 478-4423
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Closed weekends and Federal holidays.
When submitting support requests, please include:
- direction on a contact’s name/response. (What is your name and preferred contact method?)
- the system/service name. (What is the name of the system/service you are having problems with?)
- the system URL. (What is the URL?)
- the issue. (Can you describe the issue you are having and the steps leading up to it? We can try to recreate the issue to then find a solution.)
- screenshots or photos. (Can you provide screenshots or photos of error messages and a description of the issue?)